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Customer Service Helpdesk
A 24 hour helpdesk is available Monday to Friday (excluding public holidays).
At weekends the helpdesk will close at 15:00hrs Saturday and reopen at 07:00hrs Sunday.
The helpdesk can be contacted during these times on 01394 604060.

General Enquiries

For general enquiries relating to VBS at the Port of Felixstowe, please contact the Customer Services Team.


If you wish us to call you back regarding your query, please state this in your e-mail and we will do so as soon as possible.

Opting out of Guaranteed Bookings

To disable your VBS account from being able to purchase Guaranteed VBS Bookings, please send your request stating your name & VBS account number to the following address:


Disputing Charges on your VBS Account

To dispute a charge on your VBS account (including No Show charges) please send your case in writing to either:

Address: VBS Finance Administrator, Tomline House, The Dock, Felixstowe, IP11 3SY.

Please see the Frequently Asked Questions relating to disputing a VBS2 charge for full details of the information required in order for the Port of Felixstowe to respond to your request.

Website Enquiries

To report problems with this website please contact our Information Systems Helpdesk.

Telephone: +44 (0)1394 604915
Fax: +44 (0)1394 604949

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Port of Felixstowe Vehicle Booking System v7.19.0.0.